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Terms & Conditions

Last updated: August 2026

These Terms & Conditions apply to cleaning services provided by Angelo Facilities Ltd. By booking or using our services, you agree to these terms.

1. Our Services

6. Cleaning Results

Angelo Facilities Ltd provides domestic cleaning services, including regular domestic cleaning, deep cleaning and end of tenancy cleaning.

 

The exact services included will depend on the service and quote agreed with the customer.

2. Quotes

We aim to provide our services with reasonable care and skill.

Cleaning results can vary depending on factors such as the age, condition and material of surfaces, fixtures, appliances, carpets and furnishings.

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We cannot guarantee the complete removal of permanent stains, damage, mould, limescale or deterioration that cannot reasonably be removed through normal cleaning methods.

Quotes are based on the information provided by the customer regarding the property and cleaning requirements.

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Where information provided is inaccurate or the condition or requirements of the property are significantly different from those described, we may discuss changes to the price or time required before additional work is carried out.

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Submitting a quote request through our website does not automatically confirm a booking.

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A booking is only confirmed once Angelo Facilities Ltd has confirmed the booking with the customer.

3. Access to the Property

Customers are responsible for ensuring that reasonable access to the property is available at the agreed time.

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If our cleaner is unable to access the property, this may affect the service and charges may apply where appropriate.

4. Payments

Prices and payment arrangements will be communicated to the customer before the service is confirmed.

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Customers are responsible for paying the agreed amount in accordance with the payment terms provided when booking.

5. Cancellations and Rescheduling

If you need to cancel or rearrange a cleaning appointment, please contact us as soon as possible.

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Cancellation or rescheduling conditions applicable to your booking will be communicated when the service is confirmed.

7. Customer Responsibilities

Customers should inform us of any:

  • Particularly delicate or valuable items

  • Damaged surfaces or fixtures

  • Areas requiring specialist treatment

  • Known hazards within the property

  • Access restrictions or relevant property information

Customers should also ensure the property provides a reasonably safe working environment.

8. Damage or Problems

If you believe that damage has occurred or you are dissatisfied with a service, please contact Angelo Facilities Ltd as soon as reasonably possible so that we can investigate the matter.

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Nothing in these terms excludes or limits liability where doing so would be unlawful.

9. Changes to Bookings

Requests for additional cleaning tasks or significant changes to the agreed service may require additional time and may result in an additional charge.

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Any additional charges should be agreed before the additional work is carried out.

10. Website Information

We aim to keep the information on our website accurate and up to date. However, website information, service descriptions and availability may change.

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Submitting an enquiry or quote request through the website does not guarantee availability.

11. Privacy

Personal information is handled in accordance with our Privacy Policy and applicable UK data protection law.

12. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will be published on our website.

13. Contact Us

If you have any questions about these Terms & Conditions, please contact:

Angelo Facilities Ltd
Email: info@angelofacilitiesltd.co.uk

© 2026 Angelo Facilities Ltd.

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